GuruAid Complaints and Reviews

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GuruAid
Main address: 19 Business Park Drive 06405 Branford CT
1 855 575 5140, 1 855 487 8243, 1 203 643 2174, http://www.guruaid.com/contactus.php
  • 19 complaints
  • $1.7K claimed losses
  • $89 average
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  • Oct 17
  • Software
  • Kaspersky Anti-Virus
  • 48

I received an email informing me that Kapersky would automatically renew my yearly membership. The email informed me I could cancel my renewal at any time but the link did not work. I called the telephone number provided and was put though to Guruaid. The technician informed me he would have to gain access to my computer to cancel the auto renewal payment. The technician informed me I would have... Read more

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  • Oct 10
  • Software
  • Outlook Express
  • 41

After hours or contact, with their tech. rep.s, my issues with outlook Express were not resolved. They transferred me to 4 tech's, each one giving me a sales Pitch to upgrade my subscription from 2 to 3 years. They are well trained solicitation, and untrained in tech skills. The last tech,Kamlesh Modak, would not work via telephone, but only with CHAT. It was obvious he did not have the... Read more

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  • Oct 10
  • Software
  • Mumbai, Maharashtra
  • Positive Experience
  • 63

I had a new desk top that through my own lack of skills I had really messed up. I thought I was calling McAfee, but got GuruAid. When I realized they were going to try to sell me something I became skeptical and almost hung up. If I knew more about computers I'm sure I may have been able to dig my way out, but I don't, so I stayed with them. The technicians were very patient and worked for 4... Read more

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  • Oct 04
  • Laptops and Tablets
  • Computer Access Programs
  • 62

inexplicably got Guruaid whilst looking for Google Help line , just to ask about my account kkkkdetails (which are not to be easily accessed on Google website) My enquiry was promised to be an easy fix but the info was not forthcoming , instead I was told that my computer was in a very perilous condition and had been hi-jacked and my important material was being compromised! Not to worry he said... Read more

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  • Sep 07
  • Internet
  • Technical Support
  • 145

I contacted Guruaid following a search on Google and it became know to me that they were a third party technical support team linked to Google. I reported a hacking issue and before I knew it my Windows 8 was erased from my computer. It took 10 hours to re-install Windows 8 and then it was just ongoing problems from there onwards. I spent nearly every other day on the GuruAid toll free number for... Read more

Was this review helpful? 2 1

100% FULL      

  • Aug 23
  • Computers
  • Remote Support
  • 121

I had subscribed 2 computers for their remote support. Just came to the end of my 2 year subscription with Guruaid. They are refusing to honor my second computer's subscription until I renew my first computer subscription. This was never specified until today, of course. Consequently, I asked to transfer my second subscription to be on my first computer. They refused. I then asked to be refunded... Read more

Was this review helpful? 1 0

     

  • Jul 24
  • Desktop computers
  • Quitman, Texas
  • Computer Repair Service
  • 188

My computer was tampered with by a GuruAid Technician 7/23/14 approximately 1:20 pm to approx. 3:30 pm. Suddenly I was disconnected. Prior to the LogMeIn situation, my computer work fine no problems. When I attempted to do work on my computer, it is corrupted. I am unable save document, IT converts to auto recovery-read only, and unable to exit/close/open documents. I called GuruAid and... Read more

Was this review helpful? 2 2

     

  • Jul 15
  • Software
  • London, England
  • Blue Screen Problem
  • 62

This is my 5th time in calling your company supposedly had computer fixed on friday blue screen appears by monday with noise said they could fix put on remote control with tech gone to blue screen once again 6th phone call made original what i rang for on thursday was just to have my norton reinstalled and supposedly your techs saw all these other issuses wrong with computer just want the while... Read more

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  • May 29
  • Computers
  • Slidell, Louisiana
  • Kaspersky Antivirus Reinstallation
  • 1
  • 1
  • 108

I called for help in reinstalling my Kaspersky anti virus and it was Guru aid they told me my computer needed to be cleaned before they could reinstall Kaspersky I was charged a one time fee of 50 dollars . Well a couple of days later there were fraudulent charges on my bank account I had not given my bank card numbr to anyone else and on top of that now my computer keeps losing internet... Read more

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  • May 26
  • Computers
  • Laurens, South Carolina
  • Computer Service
  • 1
  • 1
  • 99

I was on the phone two diferant time for over an hour an a half!!!! The first time the so called tech install a third party tool from AGV so he could scan my computer for errors after scanning my computer he then wanted 100.00 and I quickly closed everything an cut him off! The next morning my computer couldn't access the internet none of my programs would come up and I couldn't type in... Read more

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