GuruAid Complaints and Reviews

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GuruAid
Main address: 19 Business Park Drive 06405 Branford CT
1 855 575 5140, 1 855 487 8243, 1 203 643 2174, http://www.guruaid.com/contactus.php
  • 27 complaints
  • $1.7K claimed losses
  • $63 average
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  • 23 hours ago
  • Software
  • Allentown, Pennsylvania
  • Mcafee
  • 2

I had the same issue. I was calling to cancel my subscription with mcafee and I noticed she said guruaid but she said she worked for them and could take care of the problem. She ran all sorts of scans told me I have no space on my computer. I use this computer only for one limited purpose so I found this hard to believe. She held me hostage on the phone and told me they could take care of the... Read more

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  • 1 day ago
  • Software
  • Technical Support
  • 17

My computer was running slow so I contacted MS tech support who unknowingly connected me to GuruAid. It all sounded good so I foolishly purchased 3 year service plan for $399.99. They told me they tuned up my computer, but couldn't do anything about the speed which was the problem to begin with. I switched from AT&T which only offered .06 download to Time Warner Cable with 16.2 download... Read more

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  • 2 days ago
  • Software
  • Lawndale, California
  • Technical Support
  • 13

The person was helping. Next thing you know he turns on my camera & refused to turn off my camera. After I refused service he took over my computer & wouldn't let me take him off. I restarted my computer had to get Norton to fix it (I didn't know how to contact them at first). I called to complain & they put me back in contact with him. I had to call hours later for my complaint to be... Read more

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  • Nov 23
  • Software
  • Bristol, Bristol, City Of
  • Personal Computer Check
  • 12

just wanted my Personal computer to be checked and and cleaned up. as a new customer I have to get familiar with using my personal computer and I am still learning and trying to understand different aspects of my personal computer. I want to feel confident that anything I do on it is safe and secure like while the time I am on internet , checking emails , using different applications , etc... Read more

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  • Nov 22
  • Software
  • Milwaukee, Wisconsin
  • Norton Antivirus
  • 20

I called these scam artists, because i was having trouble downloading a Norton product. They claim that they work for Norton. Once he got into my computer he showed me problems that wasn't really there. My computer was tuned up two days ago, so i knew he was lying. He quickly offer me their service for $399.When i told him that i didn't have the $399 today, he insisted that could pay $120 now and... Read more

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  • Nov 18
  • Software
  • Cortland, Ohio
  • Positive Experience
  • 14

I was very happy with the performance and services that I received today ! They were very kind very patient I would surely recommend Guru Aid to my Friends ! People At Guru Aid are Very Professional. I will surely Refer to Their Services in Future just in case I need to refer to any technical problems with my computer. Today my computer was working slow and had issues with homepage on my... Read more

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  • Nov 11
  • Professional Services
  • Perth, Western Australia
  • Sony Vaio
  • 1
  • 1
  • 58

hi mates i gav 1* cudnt find a lower grade mayb -5* i m not quite a review writer or vocal but this instance is so disturbing i had to write i have a topend sony vaio which came with a trend micro a/virus as a deal somehow while uninstalling the av i did something n it didnt completely uninstall now i bot a quickheal license n wanted to install it but the existing trend av traces didnt allow... Read more

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  • Nov 05
  • Software
  • Dallas, Texas
  • Subscription
  • 81

Called Guruaid to do my maintenance and renew my one year subscription. The Tech literally went after me for not maintaining my maintenance. I was a bit put off, but told him, I DO WORK and therefore not all the time I use my computer....That should have stopped him, but no, he went right on about it and that I needed a 3 year contract with the company. I told him it wasn't necessary and a yearly... Read more

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  • Nov 01
  • Laptops and Tablets
  • Utica, New York
  • Positive Experience
  • 39

I phoned Guruaid and was given immeadiate and courteous service. I am still a bit of a novice to technology and Gurus associates and tech support team has been very patient and thorough in resolving my issues for a second time in the same week. I have had 2 cleanups/tuneups this week possibly due to my own errors and they resolved issues both times with the utmost courtesy. All my systems and... Read more

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  • Oct 17
  • Software
  • Kaspersky Anti-Virus
  • 2
  • 2
  • 157

I received an email informing me that Kapersky would automatically renew my yearly membership. The email informed me I could cancel my renewal at any time but the link did not work. I called the telephone number provided and was put though to Guruaid. The technician informed me he would have to gain access to my computer to cancel the auto renewal payment. The technician informed me I would have... Read more

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