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  • Customers like
    • Very helpful 3
    • Tech was outstanding 3
    • Services 2
  • Customers don't like
    • Technical skills 4
    • Only high pressure sales 4
    • Missrepresentation of technical performance 3

I am pleased with today's session. I had not contacted Guruaid for a long time, but they were proactive and contacted me, and were very helpful in cleaning up viruses, malware and unneeded files from my computer. I very much recommend this service to anyone because they have the expertise and staff to help keep your computer in good condition in a dangerous environment where there is malware and viruses in so many places where one does not... Read more

Was this review helpful? 0 0

First, the technician was so knowledgeable, polite, patient and his English is better than mine-lol I have to say that I also have Geek Squad and there is no comparison to your superb service that you offer! Chinmay helped make my computer better and more efficient. During the three years I did not do a very good job of cleaning up my computer,now I know more of the things to do, and to call more often and feel that the computer will be well... Read more

Was this review helpful? 0 1

I had not contacted Guruaid for a long time, but they were proactive and contacted me, and were very helpful in cleaning up viruses, malware and unneeded files from my computer. I very much recommend this service to anyone because they have the expertise and staff to help keep your computer in good condition in a dangerous environment where there is malware and viruses in so many places where one does not expect to encounter it. Thank you so... Read more

Was this review helpful? 0 0

I had not contacted Guruaid for a long time, but they were proactive and contacted me, and were very helpful in cleaning up viruses, malware and unneeded files from my computer. I very much recommend this service to anyone because they have the expertise and staff to help keep your computer in good condition in a dangerous environment where there is malware and viruses in so many places where one does not expect to encounter it. Thank you so... Read more

Was this review helpful? 0 0

On phone total about 2 hours. Passed around several "experts". Given 2 choices to unlock my mobile-- either wipe all data or pay £90 and their "expert technician" could do the job. I paid the 90 by card. Given a 6 digit number again which didnt work again. At long last I realised I had been scammed. Took mobile to a local shop who had to delete all data. Another £20. As Id given my bank details I cancelled my card. A nightmare morning due to a... Read more

Was this review helpful? 0 0

I had not contacted Guruaid for a long time, but they were proactive and contacted me, and were very helpful in cleaning up viruses, malware and unneeded files from my computer. I very much recommend this service to anyone because they have the expertise and staff to help keep your computer in good condition in a dangerous environment where there is malware and viruses in so many places where one does not expect to encounter it. Thank you so... Read more

Was this review helpful? 0 0

I had not contacted Guruaid for a long time, but they were proactive and contacted me, and were very helpful in cleaning up viruses, malware and unneeded files from my computer. I very much recommend this service to anyone because they have the expertise and staff to help keep your computer in good condition in a dangerous environment where there is malware and viruses in so many places where one does not expect to encounter it. Thank you so... Read more

Was this review helpful? 0 2

Scams! Don't let them trick you into paying money to get your computer "fixed by their certified engineers"! I called because I was unable to download my newly purchased Norton onto my laptop. He asked me to let him have access to my laptop, which I did but started to doubt him because he seemed like he didn't know what he was doing (I was watching). He literally asked me to log into my account, tried the same things I had tried before deciding... Read more

Was this review helpful? 0 0

Scams! Don't let them trick you into paying money to get your computer "fixed by their certified engineers"! I called because I was u able to downs my newly purchased Norton onto my laptop. He asked me to let him have access to my laptop, which I did but started to doubt him because he seemed like he didn't know what he was doing (I was watching). He literally asked me to log into my account, tried the same things I had tried before deciding to... Read more

Was this review helpful? 1 0
  • From mobile
  • Guruaid
  • Apr 14
  • #829539

I have just paid Guruaids £80.00 for sorting out my laptop win10 upgrade. They could not do it and promised to refund. Have not heard from them and the phone number to contact them directly is wrong. How can get my refund. Robert Add comment

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