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  • Customers like
    • Tech was outstanding6
    • Very helpful4
    • Technical support2
  • Customers don't like
    • Only high pressure sales4
    • Technical skills3
    • Hour they called2

  • 6 hours ago
  • Desktop computers
  • Apo, Armed Forces Europe, Middle East, & Canada

my computer was running VERY slow I could not access things and not being computer literate needed help which I got from your very patient very understanding and VERY polite technician who was more than helpful as with all your staff that I have dealt with I hope you are very proud of all of them their attitude towards their work is wonderful wish there were more like them in the world Thank you... Read more

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  • 13 hours ago
  • Desktop computers
  • Salisbury, Wiltshire

Called Guruaid for regular update and clean and all issues cleared very well by the most helpful staff member Aditya Chatterjee. I wanted a cleanup and tune up of the computer and I am satisfied with the worked done by the technician. The technician has very well explained me and was informing me with every steps that he was doing. It took merely 40 minutes to do a cleanup and tune up of the... Read more

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  • 15 hours ago
  • Laptops and Tablets
  • 2
  • REVIEW RATING 3/5

I think what happened was my computer was hacked and since her computer and mine use the same router her computer was also affected my computer was found to have over1,200 files that to be repaired. the *** I believe went on for almost 1 year.about 2 years ago I had a desktop repaired by a company with the name of omnitech. the computer worked great. about 1 year later I received a phone call... Read more

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  • 1 day ago
  • Desktop computers
  • Covington, Tennessee
  • Positive Experience
  • 2
  • REVIEW RATING 3/5

Guruaid installer was great. He kept me informed of everything he did. I appreciate that. If I know of anyone having a problem with their computer, I will definitely tell them to call guruaid Guruaid is very efficient and they make sure you are happy with their service. The agent I worked with today was great and knew what he was doing. He is a very good asset to Guruaid. His name is Aditya... Read more

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  • 1 day ago
  • Desktop computers
  • Nottingham, Nottingham

rang guru aid and a technician called Aditya Chatterjee has resolved my problems and was very helpful and polite ..I am very satisfied with the service that I have received ..and everything was explained to me all the way through ....thank you ..I am very satisfied with the last two technicians who have worked on my computer to resolve all my issues. Now my computer is free from unwanted... Read more

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  • 1 day ago
  • Desktop computers
  • Mold, Flintshire
  • 3
  • REVIEW RATING 4/5

Some very serious issues of unwanted objects had to be removed over a two day period; first with Pratik and finally with Kiran. I think that the use of a 'chat room' facility is excellent as it enables the client to do other things whilst still being in contact with the technician. Kiran has been excellent, as he had to take over and continue the repairs. I will recommend GuruAid to friends. I... Read more

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  • 1 day ago
  • Desktop computers
  • Raleigh, North Carolina
  • Positive Experience
  • 4
  • REVIEW RATING 4/5

Checked out total system...increased run speed...and got rid of any virus in programs. Tech tested the system and then allowed me to make sure I was ok with everything. The professionalism was appreciated. I have used them for two years and will renew at the end of this year. It was good that they explained during the process and made it very easy for me. It was nice that they asked... Read more

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  • May 21
  • Computers
  • Canberra, Australian Capital Territory
  • Mcafee
  • 22
  • REVIEW RATING 4/5

I contacted GuruAid because McAfee uses them for support! I only wanted to know where McAfee SafeKey keeps my data? The support wanted to remote access my computer - why, this has nothing to do with my question? I allowed this to see what is going on. After a few minutes of mouse moving around the screen, obviously he has no idea where to find the answer. He then told me he had to put me on hold... Read more

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  • May 20
  • Computers
  • Southwest Brevard Cnty, Florida
  • Google Account
  • 11
  • REVIEW RATING 3/5

Called the number I had that I thought was Google because you can never talk to Google and their HELP does not have an item box for my specific problem. I keep getting an "Start an account with goole" ad which won't go away and keeps from getting to my email thru Google Chrome. I already have an account with them! So I find out that I am really talking to Guruaid and they fix my problem and... Read more

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  • May 17
  • Laptops and Tablets
  • Livermore, Maine
  • Technical Support
  • 28
  • REVIEW RATING 4/5

This company answered the phone when I tried to call Google Technical. How this happened I still do not understand. My gmail account was opening in French not English. They claimed after reviewing my computer remotely I had a hijacked bowser and for $399.00 they could fix. I was surprised and questioned and the representative assured me in very compelling language that all was well and it was... Read more

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