4.0
  • Tech was outstanding5 votes
  • Very helpful3 votes
  • Really good overall experience3 votes
  • Technical Skills1 votes
  • Sales Manager1 votes
  • No1 votes
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  • 1 hour ago
  • Software
  • Leeds, Leeds

Most of the time getting slow responses when trying to search on the internet. The internet also taking a long time to load and very often comes up with 'page unavailable'. Yahoo email page also takes a long time to load. Not always able to get onto the Yahoo email website as it comes up with 'page unavailable. The Service from Geurang of Guruaid has been exceptionally good. He was easy to... Read more

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  • 2 days ago
  • Computers
  • Sault Sainte Marie, Ontario
  • Technical Support
  • 10
  • REVIEW RATING 3/5

New tower purchased, with Norton Security card. Over 80 years old, needed guidance. Phoned 1 855 366 8066 Mumbai. India. They asked 179.99 dollars and were paid. They sent back my e-mail for me to enter pass word, but one letter missing- failed password of course. They ignored repeated corrections by me. The reset my computer - it took hours to reset. Started over. They entered (I think them)... Read more

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  • Feb 27
  • Desktop computers
  • Bridgwater, Somerset
  • Positive Experience
  • 14
  • REVIEW RATING 4/5

I was called by your guruaid technician. She explained to me why it was important to service my pc. she then serviced my pc and corrected several things that were bothering me. at all times she was very helpful and explained every thing she was doing.I would like to point out that at all times she was very pleasant and could not have been more helpful.there were several things that I was not... Read more

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  • Feb 25
  • Software
  • 20
  • REVIEW RATING 4/5

I never heard of them until I received a call on my cell at 5:01 AM. I woke myself up some and returned the call to 606-834-1033 and a man with an Indian said I was calling in. I replied of course I called in, that I am returning the call to inform them of the Federal laws of calling at 5AM and want to know why they called. I got nowhere with the rep who was arguing, unknowing of the difference... Read more

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  • Feb 17
  • Software
  • Fort Worth, Texas
  • Tech Support
  • 92
  • REVIEW RATING 4/5

I called Kaspersky who is my Anti-Virus company because I was unable to load updates to their software. I somehow ended up talking to a tech with GuruAid. He spoke with Indian accent, seemed very helpful, polite and professional. After working together over the phone for a little over an hour the tech speaking very quickly mentioned "charge" and continued speaking. I had to stop him and ask what... Read more

Was this review helpful? 1 1

  • Jan 30
  • Desktop computers
  • Louisville, Kentucky
  • Positive Experience
  • 69
  • REVIEW RATING 4/5

Service Rep assisted in cleaning up my computer before my contract expired in Feb. 7th 2015, which I appreciated very much. I was offered an extension with discounts, but due to my economic condition I cannot continue this service. I highly recommend this service and if funds become available at a later time I will certainly call. Thanks so much for all you have done to keep my computer up and... Read more

Was this review helpful? 0 2

  • Jan 30
  • Software
  • Mountain View, California
  • Technical Support
  • 1
  • 1
  • 1
  • REVIEW RATING 4/5

They crashed my computer and refused to take responsibility and kept trying to say it was my daukt that my computer was comprimised. They hung up on me twice while trying to resokve this issue. They are far from professional, no professional would treat a customer so shabby. Read more

Was this review helpful? 1 0

  • Jan 30
  • Software
  • Pine City, Minnesota
  • Positive Experience
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Swapnali was very patient with me as I am not very versed in computers. I am very appreciative of the work the company does to clean up & speed up my computer In the future we will continue to use Guru for our computer & if/when we get other devices will certainly add them to our account with them. I also will continue to tell friends to use this company as I believe they are very... Read more

Was this review helpful? 1 1

  • Jan 29
  • Desktop computers
  • Liskeard, England
  • Positive Experience
  • 19
  • REVIEW RATING 4/5

i am very impressed , , the service was excelent and i will be back and tell al my friends , thank you I is not fair that i cannot thank you the tech lady who was so good . well the result of the help is that the recommendation i can and will give will be glowing , i domt know what else ro say , a brilliant experience which will i hope be repeated when i check in with Guruaid at the end of... Read more

Was this review helpful? 1 1

  • Jan 29
  • Desktop computers
  • Norwich, Norfolk
  • Positive Experience
  • 26
  • REVIEW RATING 4/5

I received a telephone call from Guriaid to help me to maintain and clean my computer. I found them very, very helpful and very patience. I realized I had not been telephoning or emailing them every 60days as recommended, my error just forgot !!! The lady who spoke to me explained everything in easy terms so I could follow her and understand her every move. I would also say the supervisor whom I... Read more

Was this review helpful? 1 1

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