3.1
  • Tech was outstanding6 votes
  • Really good overall experience4 votes
  • Very helpful4 votes
  • Sales manager1 votes
  • No1 votes
  • Hour they called1 votes
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  • 1 day ago
  • Software
  • Manchester, New Hampshire
  • 7
  • REVIEW RATING 3/5

I went to what I thought was McAfee's website for help in unsubscribing, since I was no longer using the computer McAfee was on. I was told it would cost $50 to unsubscribe; well, I thought, that's not right, but it's better than paying continuously, so I paid up. They sent me a receipt and it was from GuruAid.com instead of from McAfee! They misrepresented themselves to me and when I called to... Read more

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  • 2 days ago
  • Software
  • Dunstable, Central Bedfordshire
  • Positive Experience
  • 4
  • REVIEW RATING 4/5

VERY GOOD SERVICE FROM GURUAID TECHNICIAN, COMPUTER RUNNING FASTER NOW, THE TECHNICIAN HELPED ME CLEAN UP THE ENTIRE COMPUTER AND ALSO HELPED WITH ANTIVIRUS PROTECTION FOR MY COMPUTER, AND I REALLY HAD A GOOD EXPERIENCE WITH THE TECHNICIAN, AND ALSO WILL RECOMMEND THE SERVICES TO OTHERS, THE QUALITY OF THE SERVICE IS EXCELLENT AND THE TECHNICIAN WASVERY POLITE AND PROFESSIONAL VERY GOOD SERVICE... Read more

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  • Apr 14
  • Software
  • Technical Support
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

I needed to know how to re-install McAfee on a new hard drive. All they wanted to do was sell me support service that I did now want!!!!! They put stuff on my computer I did not want either!!! After giving me a bunch of *** they would not help me at all and wanted to sell me services!!!!!!!!!!!!!!!!!!!! They are just a bunch of camel *** sand... Read more

Was this review helpful? 0 0

  • Apr 08
  • Software
  • Coatesville, Pennsylvania
  • Positive Experience
  • 32
  • REVIEW RATING 4/5

computer was freezing up on me and wait time was awe full i kept forgetting to close tabs which did not help with the situation now it seem to be working fine so thank you very much for reminder call to clean computer up i don't feel as frustrated now and stress seem to be gone for i am not computer smart so she was a big help with me and took her time to understand my situation on being afraid... Read more

Was this review helpful? 0 0

  • Apr 02
  • Software
  • Virus Removal
  • 62
  • REVIEW RATING 4/5

My wife's computer was not working properly, this organization was recommended by our ISP [ATT] and she was connected. When all was said and done, she was convinced to delete the existing security software [McAfee] since it "adversely interacted" with whatever snake oil the tech was selling. As far as the "selling" part goes she was NEVER INFORMED of the charges against our credit card!! just... Read more

Was this review helpful? 2 0

  • Mar 31
  • Software
  • Levittown, New York
  • Marketing Calls
  • 44
  • REVIEW RATING 3/5

I was looking in 2012 for Microsoft tech on line and this add said they were Microsoft techs he said, he would look for no charge then tried to sell me a service for $230.00 for a year,I joined and than the next day notified my charge company and cancelled because I found something about the federal trade commission on line. Since then they have been calling me and asking to check my computer... Read more

Was this review helpful? 0 0

  • Mar 25
  • Software
  • Technical Support
  • 62
  • REVIEW RATING 4/5

Phone call to Microsoft support which turns out it was not Microsoft/ the were allowed to run malware bits this is when they encrypted my files. I cannot access these files without paying money and giving them my credit card number. These are very clever crooks making money from this scam of putting your pc out of action. I phoned an 0800 number the web site was reported yet the phone line... Read more

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  • Mar 20
  • Software
  • Mississauga, Ontario
  • Technical Support
  • 71
  • REVIEW RATING 4/5

I called for support on my Dell Product , never again will I deal with them I was on the call for 2 hrs most of the time on Hold because the person in India didn't know anything..and after 2 hrs he gave me a random finance number for Dell and said he didn't work for Dell he didn't care ..I asked him "why didn't you tell me this right away I wouldn't of stayed on phone with him for 2 hrs. He... Read more

Was this review helpful? 1 1

  • Mar 17
  • Software
  • Chesapeake, Virginia
  • Tech Support
  • 69
  • REVIEW RATING 3/5

It's simple now I was scammed by this company into thinking I was getting service from Microsoft. I am a senior citizen in college on a fixed income and since the day GuruAid tricked me into thinking they were working with Microsoft my computer has not functioned. I consistently get this on going message Firefox and the Internet not responsing. They told me to call as many times as I needed to... Read more

Was this review helpful? 0 0

  • Mar 13
  • Laptops and Tablets
  • Sherwood Park, Alberta
  • Technical Support
  • 89
  • REVIEW RATING 5/5

I was having issues with the touchpad on my new Dell laptop. so I called GuruAid by mistake cause i goodled (Dell contact support) and i must of clicked on there link by mistake, A Guru employee with a thick east indian accent who i had a lot of trouble understanding, but thats not the end of the world, I then went on and explained my touchpad issue to him and he went on about how unorganized... Read more

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