4.1
  • Tech was outstanding6 votes
  • Really good overall experience3 votes
  • Very helpful3 votes
  • Technical skills1 votes
  • Sales manager1 votes
  • No1 votes
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  • Mar 25
  • Software
  • Technical Support
  • 21
  • REVIEW RATING 3/5

Phone call to Microsoft support which turns out it was not Microsoft/ the were allowed to run malware bits this is when they encrypted my files. I cannot access these files without paying money and giving them my credit card number. These are very clever crooks making money from this scam of putting your pc out of action. I phoned an 0800 number the web site was reported yet the phone line... Read more

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  • Mar 20
  • Software
  • Mississauga, Ontario
  • Technical Support
  • 35
  • REVIEW RATING 4/5

I called for support on my Dell Product , never again will I deal with them I was on the call for 2 hrs most of the time on Hold because the person in India didn't know anything..and after 2 hrs he gave me a random finance number for Dell and said he didn't work for Dell he didn't care ..I asked him "why didn't you tell me this right away I wouldn't of stayed on phone with him for 2 hrs. He... Read more

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  • Mar 17
  • Software
  • Chesapeake, Virginia
  • Tech Support
  • 38
  • REVIEW RATING 3/5

It's simple now I was scammed by this company into thinking I was getting service from Microsoft. I am a senior citizen in college on a fixed income and since the day GuruAid tricked me into thinking they were working with Microsoft my computer has not functioned. I consistently get this on going message Firefox and the Internet not responsing. They told me to call as many times as I needed to... Read more

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  • Mar 13
  • Laptops and Tablets
  • Sherwood Park, Alberta
  • Technical Support
  • 67
  • REVIEW RATING 5/5

I was having issues with the touchpad on my new Dell laptop. so I called GuruAid by mistake cause i goodled (Dell contact support) and i must of clicked on there link by mistake, A Guru employee with a thick east indian accent who i had a lot of trouble understanding, but thats not the end of the world, I then went on and explained my touchpad issue to him and he went on about how unorganized... Read more

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  • Mar 11
  • Software
  • Brunswick, Georgia
  • Positive Experience
  • 33
  • REVIEW RATING 4/5

Excellent service with computer cleanup. Technician checked all things slowing down my computer removed all the junk out of the PC and also updated the machine. Removed all unwanted applications on the system. technician kept me informing the things while he was working on it which gave me more understanding what exactly he is doing with my PC. technician speaking on the other side was clear... Read more

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  • Mar 10
  • Computers
  • Leeds, Leeds
  • Positive Experience
  • 24
  • REVIEW RATING 4/5

had the clean up done and everything went well very nice helpful people.he deleted the temporary files and folders and then removed some application from the computer,he did a disk clean up so that it can remove all the junk files and then he even looked at my internet explorer and removed the temporary internet files from the computer which are also known as cookies and then looked at the... Read more

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  • Mar 01
  • Computers
  • Sault Sainte Marie, Ontario
  • Technical Support
  • 59
  • REVIEW RATING 3/5

New tower purchased, with Norton Security card. Over 80 years old, needed guidance. Phoned 1 855 366 8066 Mumbai. India. They asked 179.99 dollars and were paid. They sent back my e-mail for me to enter pass word, but one letter missing- failed password of course. They ignored repeated corrections by me. The reset my computer - it took hours to reset. Started over. They entered (I think them)... Read more

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  • Feb 27
  • Desktop computers
  • Bridgwater, Somerset
  • Positive Experience
  • 50
  • REVIEW RATING 4/5

I was called by your guruaid technician. She explained to me why it was important to service my pc. she then serviced my pc and corrected several things that were bothering me. at all times she was very helpful and explained every thing she was doing.I would like to point out that at all times she was very pleasant and could not have been more helpful.there were several things that I was not... Read more

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  • Feb 25
  • Software
  • 51
  • REVIEW RATING 4/5

I never heard of them until I received a call on my cell at 5:01 AM. I woke myself up some and returned the call to 606-834-1033 and a man with an Indian said I was calling in. I replied of course I called in, that I am returning the call to inform them of the Federal laws of calling at 5AM and want to know why they called. I got nowhere with the rep who was arguing, unknowing of the difference... Read more

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  • Feb 17
  • Software
  • Fort Worth, Texas
  • Tech Support
  • 137
  • REVIEW RATING 5/5

I called Kaspersky who is my Anti-Virus company because I was unable to load updates to their software. I somehow ended up talking to a tech with GuruAid. He spoke with Indian accent, seemed very helpful, polite and professional. After working together over the phone for a little over an hour the tech speaking very quickly mentioned "charge" and continued speaking. I had to stop him and ask what... Read more

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